Acknowledgments.

Preface.

A PRACTICAL APPROACH TO TRAINING ISSUES.

1. Performance-Based Instruction: Application to Customer Service.

2. Performance-Based Instruction on the Job.

3. Performance-Based Teamwork Training.

4. Performance-Based Development.

5. Performance-Based Instruction and the Hawthorne Effect.

6. Performance-Based Instruction and Job Aids.

A PARADIGM FOR THE TWENTY-FIRST CENTURY.

7. Performance-Based Instruction: A Paradigm for the Twenty-First-Century Human Resource Development.

8. Converting to Performance-Based Instruction.

9. Transfer of Training: Linking to what Happens Before and After.

10. Needs Assessment and Performance-Based Instruction.

11. A Structured-Design Approach for Performance-Based Instruction.

12. Integrating Evaluation into Performance-Based Instruction.

13. Performance-Based Instruction and Learning-to-Learn.

Appendix: User's Manual.

Bibliography and References.

List of Figures on Diskette.

About the Authors.

Index.