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Dealing with Difficult Participants: 127 Practical Strategies for Minimizing Resistance and Maximizing Results in Your Presentations
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Bob Pike, CSP, CPAE, Dave Arch
ISBN: 978-0-7879-1116-4
Paperback
128 pages
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Price: US $38.00
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Introduction.
What (or Who) Is a Difficult Participant?
The Latecomer.
The Preoccupied.
Cell Phones and Beepers.
The Prisoner.
The Introvert.
The Elder.
The Domineering.
The Know-It-All.
The Skeptic.
The Socializer.
The Apple Polisher.
The Bored.
The Confused.
The Unqualified.
The Sleeper.
The Substance Abuser.
Concluding Thoughts.
Recommended Readings.
Appendix.
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