Introduction.

Part I: So, You Want to Be a Manager?

Chapter 1: You’re a Manager — Now What?

Chapter 2: Delegation: Getting Things Done without Getting Done In.

Chapter 3: Lead, Follow, or Get Out of the Way.

Part II: Managing: The People Part.

Chapter 4: Hiring: The Million-Dollar Decision.

Chapter 5: Inspiring Employees to Better Performance.

Chapter 6: When in Doubt, Coach.

Part III: Making Things Happen.

Chapter 7: Goal Setting Made Easy.

Chapter 8: Measuring and Monitoring Individual and Project Performance.

Chapter 9: The Fine Art of Performance Evaluations.

Part IV: Working with (Other) People.

Chapter 10: Getting Your Message Across.

Chapter 11: It’s a Team Thing.

Chapter 12: Managing Virtual Employees.

Chapter 13: Focusing on Ethics and Office Politics.

Part V: Tough Times for Tough Managers.

Chapter 14: Managing Change on the Job.

Chapter 15: Employee Discipline: Speaking Softly and Carrying a Big Stick.

Chapter 16: Too Little, Too Late: Terminating Employees.

Chapter 17: Managing Me: Taking Care of No.1.

Part VI: Tools and Techniques for Managing.

Chapter 18: Budgeting, Accounting, and Other Money Stuff.

Chapter 19: Harnessing the Power of Technology.

Chapter 20: Developing and Mentoring Employees.

Chapter 21: Keeping Track of Recent Management Trends.

Part VII: The Part of Tens.

Chapter 22: Ten Common Management Mistakes.

Chapter 23: The Ten Best Ways to Recognize Employees.

Chapter 24: Ten Classic Business Books That You Need to Know About.

Index.