SUSAN MEISINGER, Esq., SPHR, is President and CEO of the Society for Human Resource Management, current Secretary General of the World Federation of Personnel Management Associations, and former Deputy Undersecretary of the U.S. Department of Labor.

DAVE ULRICH, PhD, professor at the University of Michigan and renowned expert in management education, is the author of twelve books, including Why the Bottom Line Isn't!, also from Wiley.