Peg Neuhauser has worked for over eighteen years as a speaker and organizational consultant, specializing in the areas of organizational culture, communication, and conflict management. Her company, PCN Associates works with clients in many industries, including high-tech, health care, finance, and publishing. Peg completed studies in the United States and England with an M.A. in psychology and undergraduate work in sociology. She is the author of two other books, Tribal Warfare in Organizations and Corporate Legends and Lore: The Power of Storytelling as a Management Tool. Ray Bender, Ph.D. is a speaker and consultant specializing in alliances, leadership, and organizational change. Prior to establishing his own company, he was a Vice President and Research Director for executive programs at the Gartner Group, where he was responsible for setting the research agenda to support the issues of Chief Information Officers of large North American organizations. Prior to joining Gartner Group, he was a Consulting Instructor at IBM's Advanced Business Institute. He has a B.S. in History and Sociology, an M.S. in Industrial Administration, and a Ph.D. in Management. Ray is a graduate of the Army's Command and General Staff Course and a retired Army Colonel. Kirk L. Stromberg is the managing partner of the StarCompass Group, LLC, a consulting firm specializing in organizational and individual change. Previously, he was an executive at the senior management level at AARP responsible for strategic planning, several major change initiatives, and management of its research and training operations. He was also a lobbyist at the state and federal levels for two major associations and an Operations Officer in the clandestine services of the CIA.