"This book clearly redefines the valuable role and impact HR can have in business. Particularly refreshing is the acknowledgment and definition of the link HR has with the external customer. I strongly recommend this book to all HR professionals considering a re-evaluation of their own HR function."
— Ron Guest, Vice President, Human Resources, Bell Canada

"This book provides a valuable new way for HR professionals to think about their work, their department, and how they can become strategic players in their organization. David Weiss's examples and insights include such gems as the 'abandonment' principle: how to delay, dump, distribute, or diminish low value-added HR work. That alone is worth the price of the book. But there are lots of other jewels. Don't miss this important new book— a must-read for the forward-thinking HR professional."
— Dr. Carol Beatty, Professor, Business School, Director, Industrial Relations Centre, Queen's University

"Finally, a book that shows us how to build the HR function into one that is truly valued as a strategic businiess partner— a must-read for all business leaders."
— James Marchant, Vice President Human Resources, C-MAC Industries

"It is indeed refreshing to see a human resource book that focuses on external customers and treats human resources as a business and not just a staff function."
— Dr. Jagdish N. Sheth, Charles H. Kellstadt Professor of Marketing, Goizueta Business School, Emory University

"It is brilliantly insightful. What I find so compelling about it is just how accurate a depiction it is of both HR reality and, hopefully, HR potential."
— Lynn Evans, Vice President Human Resources, Nortel Networks