Author Biographies.

Foreword.

Preface.

Acknowledgements.

Introduction.

IMPROVING BUSINESS PERFORMANCE THROUGH EFFECTIVE INFORMATION USE.
Information Capabilities Improve Business Performance.
MEASURING INFORMATION CAPABILITIES.
How to Measure Information Capabilities.
MANAGING INFORMATION CAPABILITIES.
Achieving High Information Orientation (IO): Making It All Happen.
Changing People's Information Behaviours.
Understanding the Power of Information Management.
Boosting the IT Pay-off.
STRATEGY AND COMPETING WITH INFORMATION CAPABILITIES.
Business Strategy, Information Capabilities and Business Performance.
Future Business Strategy, the IC Maximization Effect and Competing with Information.
Implementing Information Capabilities Globally: A Portfolio Approach.
PUTTING INFORMATION INTO PRACTICE STARTS WITH YOU.
The Personal Challenge to Lead with Information Capabilities.
Index.