Making Six Sigma Last: Managing the Balance Between Cultural and Technical Change

Six Sigma Acceptance: The Ignored Element in Implementation.

Creating the Need for a Six Sigma Culture.

Overcoming Six Sigma Resistance.

Molding the Six Sigma Vision, Results, and Behaviors.

Creating the Six Sigma Culture.

Measuring the Six Sigma Culture.

Profiles in Six Sigma Leadership.

Pitfalls to Avoid in Creating the Six Sigma Culture.

Last Thoughts.

Index.