LYNDA C. MCDERMOTT is President of EquiPro International. She has served on the board of the American Society for Training and Development and has received industry awards based on her contributions to the business world. She is a bestselling author, frequent speaker, and is often quoted as an industry expert by the business press, including the Wall Street Journal, Washington Post, Chicago Tribune, and Business Week. NOLAN BRAWLEY is Director of Pharmaceutical Training and Development for Pfizer Pharmaceuticals. He consults internally with 52 international subsidiaries on team and leadership development. WILLIAM W. WAITE is Kxecutive Vice President of EquiPro International, headquartered in New York City. He was formerly director of CIGNA Corporation and has consulted extensively with executive teams in over 25 countries.