Preface.

About the Company—Rath & Strong: A Distinguished History.

Acknowledgments.

Introduction.

What Is Six Sigma?

Why Six Sigma?

Six Sigma and Its Application in Different Industries and Functions.

Infrastructure and Roles.

The Non-Delegable Role of Executives.

Lean and Six Sigma.

Work-Out and Six Sigma.

Organization Culture and Six Sigma.

The Customer Connection.

Process Improvement: DMAIC.

Design for Six Sigma.

Process Management.

Managing with Dashboards.

Preparaing for Six Sigma.

Launching Six Sigma.

Cross-Cultural Aspects of Deploying Six Sigma.

Stabilizing, Extending, and Integrating Six Sigma.

Measuring the Effectiveness of Your Six Sigma Deployment.

Change Management and Communication.

Black Belt Selection and Development.

Project Selection.

project Reviews.

Replicating Results and Managing Knowledge.

Measuring and Auditing Results.

Developing Change Leadership Capacity.

Appendix A: Basic Six Sigma Concepts.

Appendix B: Case Study: Six Sigma in Small and Medium Enterprises.

Appendix C: DFSS Case Study.

Notes.

Index.

About the Contributors.