Foreword.
Special Acknowledgment.
Acknowledgments.
Introduction: Encountering a Thousand Tribes.
Chapter 1. Preparing for the B2E Revolution.
Chapter 2. Lessons for B2E.
Chapter 3. Hewlett-Packard.
Chapter 4. Ford Motor Company.
Chapter 5. PricewaterhouseCoopers.
Chapter 6. The British Broadcasting Corporation.
Chapter 7. leadership.
Chapter 8. What Lies Ahead.
Notes.
Index.