The Training Environment and the Trainer's Job.

Some Learning Principles.

The Theory-Session Model.

The Skill-Session Model.

The Trainees.

PLANNING THE LEARNING EXPERIENCE.

What is Training Needs Analysis?

Writing Training Objectives and Competencies.

Creating the Session Plan.

Defining Measurement Criteria and Tools.

Getting Training to Work.

TRAINING TECHNIQUES.

Questions.

How to Train on the Job.

How to Prepare and Lead a Discussion.

How to Prepare and Give a Lecture.

ADVANCED TECHNIQUES.

The Case Study and the Role-Play.

Computer-Based Learning.

Advanced Learning Based on Work Experience.

Other Advanced Techniques.

Supervisory and Management Development.

TRAINING AIDS.

Using Boards and Charts.

Overhead Projection Technologies.

Audio-Visual Tips.

MANAGING THE LEARNING EXPERIENCE.

Designing a Program.

Marketing of Training.

The Training Room.

Coordinating a Program.

Evaluating a Program.

Career Development Review.

Selected Readings.

Index.