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Human Resource Management in the Hospitality Industry

Frank M. Go (The Hong Kong Polytechnic Univ.), Mary L. Monachello (The Univ. of Calgary and The Banff Centre for Management), Tom Baum (The Univ. of Buckingham)

ISBN: 978-0-471-11056-9

Hardcover

352 pages

February 1996

US $107.95

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	Table of Contents

Human Resources--The Key to Service Quality.

Communication.

Leadership.

Motivation.

Conflict Resolution.

Stress and Coping.

Decision Making.

Training Structure.

Organization Development.

Strategy Formulation and Planning for Implementation.

Appendix.

Bibliography.

Glossary.

Index.

Printer-ready version

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