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Human Resource Management in the Hospitality Industry
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Frank M. Go, Mary L. Monachello, Tom Baum
ISBN: 978-0-471-11056-9
Hardcover
352 pages
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Price: US $90.00
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Human Resources--The Key to Service Quality.
Communication.
Leadership.
Motivation.
Conflict Resolution.
Stress and Coping.
Decision Making.
Training Structure.
Organization Development.
Strategy Formulation and Planning for Implementation.
Appendix.
Bibliography.
Glossary.
Index.
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