Acknowledgments.

Introduction: Getting the Most from This Resource.

Chapter 1: The Basics.

What Is Social Media?

Why Social Media in Training?

Which One?

Choosing What to Use When.

Getting Started.

Summary.

Chapter 2: Twitter.

In a Nutshell.

In a Larger Container.

How to View Twitter.

Advantages/Disadvantages of Twitter in Training.

Why Twitter Instead of Something Else?

Why Twitter in Addition to Something Else.

Getting Started.

Before the Training Event.

Pre-Work.

In Class.

Intersession Work.

Formative Evaluation.

Summative Evaluation.

Post-Class: Extending the Life of the Training.

Twitter Tools.

Inside the Enterprise.

Case: Microblogging at Qualcomm.

Summary.

Chapter 3: Facebook.

In a Nutshell.

In a Larger Container.

How to View Facebook.

Advantages/Disadvantages of Facebook in Training.

Why Facebook Instead of Something Else?

Why Facebook in Addition to Something Else?

Getting Started.

Once Your Personal Page, Group, or Fan Page Is Set Up.

Hosting an Online Course.

Prior to Course Start.

Intersession Work.

Building a Learning Community with Facebook.

Case: Facebook as a Community InSync Training Course Graduates.

And Now, a Few Words About LinkedIn.

Summary.

Chapter 4: Blogs.

In a Nutshell.

In a Larger Container.

How to View Blogs.

Advantages/Disadvantages of Blogs in Training.

Why Blogs Instead of Something Else?

Why Blogs in Addition to Something Else?

Getting Started.

To Provide a Course Site or Host an Online Course.

Case: Public Library Uses a Blog to Host a Course.

To Support a Traditional Course.

Pre-Work.

Intersession Work.

Formative and Summative Evaluation.

Final Projects.

Post-Course.

Building a Learning Community.

Summary.

Chapter 5: Wikis.

In a Nutshell.

In a Larger Container.

How to View Wikis.

Advantages/Disadvantages of Wikis in Training.

Why Wikis Instead of Something Else?

Why Wikis in Addition to Something Else?

Getting Started.

Hosting an Online Course.

Case: Jive Software Uses a Wiki to Host a Course.

In Addition to an Online Course.

To Support a Traditional Course.

Pre-Work.

Intersession Work.

Post-Course.

Formative and Summative Evaluation.

Building a Learning Community.

Summary.

Chapter 6: Other Tools.

Google Wave.

Google Docs.

YouTube.

Case: Interactivity via YouTube.

TeacherTube.

Social Bookmarking.

Slideshare.

Free Virtual Classroom Tools.

Skype.

VoiceThread.

Mashups: Game Changers.

UStream.

Pindax.

Summary.

Chapter 7: The Bigger Picture.

Well First, What Is “Learning”?

What Is Social Learning?

What Does Social Learning Look Like?

Case: Online Community Owned by Employees of Government Agency.

And Now, 268 Words About Knowledge Management.

Social Learning: How to Do Things Versus How to Get Things Done.

What's the Future?

Getting Started with Social Learning.

Summary.

Afterword: Be the Change.

Selling the Change.

Being the Change.

Appendix.

References and Suggested Reading.

About the Author.