With contributions from experts in the field, this important volume includes fifty ready-to-use activities spanning a variety of training topics: communication, conflict management, creativity, team-building, decision-making, problem-solving, customer service, and sales and marketing. Each activity is presented in detail from set-up to debrief and two to three variations of each activity will demonstrate how to adapt it to ensure learning is directly connected to instructional content and transferrable to many situations. The book is filled with illustrative examples of how the activity can be used will be noted along with a comprehensive debriefing guide that includes real answers to debrief sessions.
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