Preface: What's a Hands-On Guide and Why Should.
I Be Interested?
1 Introduction.
2 Cognitive Aspects of Conflict.
3 The Emotional Side of Conflict.
4 Engaging Conflict Constructively.
5 Team Confl ict Competence.
6 Organizational Conflict Competence.
Resources.
References.
The Authors.
Index.
About the Center for Creative Leadership.