Workshop.

Part I. Introduction and Overview.

Part II. What Is Emotional Intelligence and Why Is It Important at Work?

Part III. The Five Factors of Emotional Intelligence.

Part IV. Perceiving.

Part V. Managing.

Part VI. Decision Making.

Part VII. Achieving.

Part VIII. Influencing.

Part IX. Understanding Your Results.

Part X. Developing Your Emotional and Social Skills.

Development Exercises.

Development Strategies.

Resources and Endnotes.