Preface.

Chapter 1: Introduction to Job Analysis.

Why Do We Analyze Jobs?

The Hiring Process.

The Human Capital Life Cycle.

Job Analysis.

Recruitment.

Screening.

Final Selection.

Job Orientation.

Training and Development.

Chapter 2: What Is a Job Analysis?

Defining Job Analysis.

Applications of Job Analyses.

Recruitment.

Candidate Selection.

Employee Training and Development.

Performance Management.

Organizational Management and Planning.

Litigation Protection.

Elements of a Job Analysis.

Work Activity (WA).

Knowledge, Skills, and Ability (KSA).

Levels of Job Performance.

Workplace Characteristics.

Chapter 3: How to Conduct a Job Analysis.

Methods of Job Analysis.

Self-Reports.

Direct Observations.

Interviews.

Document Reviews.

Questionnaires and Surveys.

Caveats and Cautions.

Changes Over Time.

Low Accuracy.

Lack of Stability.

Chapter 4: The Job Analysis Templates.

The Development of the Templates.

Eight Templates for Job Analysis.

Entry-Level Job Analysis Template (Appendix B).

Production Operations Job Analysis Template (Appendix C).

Clerical Job Analysis Template (Appendix D).

Sales and Sales Management Job Analysis Template (Appendix E).

Technical and Professional Services Job Analysis Template (Appendix F).

Professional Administrative Job Analysis Template (Appendix G).

Supervisory/First-Line Manager Job Analysis Template (Appendix H).

Senior Management/Executive Job Analysis Template (Appendix I).

Using the Templates.

Completing the Summary Forms.

Chapter 5: The Workplace Characteristics Profile.

Organization Culture and Climate.

Organization Culture.

Organization Climate.

The Workplace Characteristics Profile.

Developing the WCP.

Administering the WCP.

Interpreting the WCP.

Chapter 6: Establishing Job Performance Levels.

Competencies and Jobs.

The Uses of Job Performance Data.

Recruitment.

Creating Career Ladders.

Evaluating Organizational Performance.

Improving Organizational Performance.

Methods for Measuring Job Performance.

Objective Measures.

Subjective Measures.

Problems with Performance Ratings.

Behaviorally Anchored Ratings Scales (BARS).

How to Implement the BARS Method.

A Recommended Shortcut.

Applying the BARS Method.

BARS and the Hierarchy of Jobs.

Concerns About BARS.

A Summary of the Job Analysis Process.

References and Further Reading.

Appendix A. Sample Job Description.

Appendix B. Entry-Level Job Analysis Template.

Appendix C. Production Operations Job Analysis Template.

Appendix D. Clerical Job Analysis Template.

Appendix E. Sales and Sales Management Job Analysis Template.

Appendix F. Technical and Professional Services Job Analysis Template.

Appendix G. Professional Administrative Job Analysis Template.

Appendix H. Supervisory/First-Line Manager Job Analysis Template.

Appendix I. Senior Management/Executive Job Analysis Template.

Appendix J. Summary of Importance of Work Activities and Competencies.

Appendix K. Workplace Characteristics Profile.

Index.

About the Authors.