Ingrid Bens, the author of the best-selling Facilitating with Ease, is a consultant and trainer who specializes in facilitation skills, team building, conflict management, employee participation, and organizational change. She is a partner in Participative Dynamics (offices in Toronto, Canada and Sarasota, Florida) with clients from such diverse organizations as General Electric, The United Way, AAA, the Environmental Protection Agency, Boeing, Bayer, and the AARP. Bens has taught at the Federal Government's Graduate Business School and is a popular facilitator and conference speaker.