Acknowledgements.

Chapter 1: Talent Management: The Key to Organizational Success.

Chapter 2: Why Talent Retention Is a Serious Problem.

Chapter 3: An ROI Approach to Managing Retention.

Chapter 4: Measure and Monitor Turnover and Retention Data.

Chapter 5: Develop Fully Loaded Costs of Talent Departure.

Chapter 6: Diagnose Cause of Talent Departure.

Chapter 7: Recruit Talent.

Chapter 8: Establish an Appropriate Work Environment.

Chapter 9: Create Equitable Pay and Performance Process.

Chapter 10: Build Motivation and Commitment.

Chapter 11: Match Solutions to Needs.

Chapter 12: Forecast ROI of Retention Solutions.

Chapter 13: Calculate ROI of Retention Solutions.

Chapter 14: Make Adjustments and Continue.

Chapter 15: Case Study: A Master's Degree for High-Potential Employees: Federal Information Agency (Jack J. Phillips).

Chapter 16: Case Study: Skill-Based Pay: Southeast Corridor Bank (SCB), (Patricia Pulliam Phillips).

Chapter 17: Coaching for New Employees: Global Media Company, (Lisa Ann Edwards and Christina Loundsberry).

About the Authors.