Preface.

Introduction to The 2009 Pfeiffer Annual: Management Development.

Activities.

Introduction to the Activities Section.

What Shape Are You In? (Yael Schy).

Creating a Community of Learning for Management Development (F. Barry Barnes).

Management ABCs: An Instant Management Tool (Linda M. Raudenbush and Steve Sugar).

Storm Down in Sales: An Organizational Conflict Management Simulation (Noam Ebner and Yael Efron).

Setting Team Performance Objectives: Gaining Maximum Buy-In to Team Performance Measures (Paul Kearns).

Managers as Change Agents (Elaine Biech).

Navigating the Rivers of Change (Marilyn J. Corrigan).

Turning Over a New Leaf: A Problem-Solving and Team-Building Activity for Managers (Bevan Gray-Rogel).

Ageism Awareness for Managers: A Self-Assessment (Shirley Copeland).

Getting Courage on the Front Burner (Kitty Preziosi).

Crafting Shared Organizational Statements (George Alexakis).

Assessment.

Introduction to the Assessment Section.

Communication Style: An Important Factor for Successful Communication (Ronald C. Fetzer).

Articles.

Introduction to the Articles Section.

Behavioral-Based Interviewing: Avoiding Bias in the Employment Interview (Sandra Torres).

Becoming an Effective Networker (Michaeline Skiba).

A Six-Step Process for Implementing Mentoring Programs in Learning Organizations (Arthur L. Jue).

Leadership Coaching: The Developmental Power of the One-on-One (Maggie W. Dunn).

What Happened to the Other 20 Percent? How Addressing the 20 Percent of Effects Left Aside by the Pareto Principle Can Increase Management Performance (Alejandro Palacios).

Why People with Disabilities Might Really Be Leaving Work: An Exemplar Case with Lessons for Managers (Margaret H. Vickers).

Provision of Outplacement Services During Redundancy: Lessons from Australian Executives (Melissa A. Parris and Margaret H. Vickers).

Affirmative Action: Tool for Diversity or Favoritism (Sean T. Foley and Kristie J. Loescher).

Leveraging Your Human Resources Partner: Leaders at All Levels Must Become Effective Talent Managers (John E. DiBenedetto).

The Strategic Manager: Success Competencies for Managing Organizations in the New Economy (Peter Vultaggio).

Developing Leaders in the Federal Courts: The Federal Judicial Center’s Leadership Development Program (Michael Eric Siegel, with Anthony Teke Quickel).

Expatriation and Repatriation: Different Directions, Similar HR Concerns (Lincoln H. Marshall).

Contributors.

About the Editor.