Preface.

About the Authors.

PART ONE: PREPARING TO USE 360-DEGREE FEEDBACK.

Chapter One: The ABCs of 360-Degree Feedback.

Chapter Two: The Uses of 360-Degree Feedback: A Tool for Strategic Change.

Chapter Three: The Most Important Decision You Will Make: Choosing a Method for Collecting the Feedback.

Chapter Four: Using Interviews to Augment 360-Degree Feedback.

Chapter Five: Creating Champions: Selling the Idea to Others in the Organization.

PART TWO: IMPLEMENTING A 360-DEGREE FEEDBACK SYSTEM.

Chapter Six: Gathering the Feedback: Tips on Administering the 360-Degree Process.

Chapter Seven: Holding Up the Mirror: Presenting the Feedback.

Chapter Eight: Creating Lasting Change: Follow-Up Activities.

Chapter Nine: Enhancing Performance Management Systems.

Resource A: Examples of 360-Degree Feedback.

Resource B: Checklist for Selecting a Questionnaire.

Resource C: Sample Worksheets for Feedback Analysis and Interpretation.

Notes.