1. Meet Generation Y: The Most High-Maintenance Workforce in the History of the World.
2. Get Them On Board Fast with the Right Messages.
3. Get Them Up to Speed Quickly, and Turn Them into Knowledge Workers.
4. Practice In Loco Parentis Management.
5. Give Them the Gift of Context.
6. Get Them to Care About Great Customer Service.
7. Teach Them How to Manage Themselves.
8. Teach Them How to Be Managed by You.
9. Retain the Best of Them, One Day at a Time.
10. Build the Next Generation of Leaders.
Acknowledgments.
About the Author.
Index.
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