Foreword (Paul Harmon).

Preface (Geary Rummler).

Acknowledgments.

About the Authors.

Introduction.

PART ONE White Space Revisited.

1 The Silver Anniversary of Process.

2 Process in a Value Perspective.

3 The Value Creation Hierarchy.

4 Developing the Value Creation Architecture of a Business.

5 Process Management in the Value Creation Context.

PART TWO Designing or Improving the Value Machine.

6 A Framework and Methodology for VCS Design.

7 RPM Walk-Through: Align, Analyze, Design.

8 RPM Walk-Through: Commit, Build, Enable, Adopt.

9 Other RPM Applications.

10 Designing Improvement Capability.

PART THREE Implications.

11 Process and the IT Department.

12 Summary.

Afterword It’s Not Over. . .

List of Acronyms.

Notes.

Index.

About Performance Design Lab.