Acknowledgments.

Introduction.

PART ONE: COACHING: WORKING WITH LEADERS AND OTHER INDIVIDUALS.

Chapter One: Coaching with Emotional and Social Effectiveness (Marcia Hughes and James Bradford Terrell).

Chapter Two: Developing High Achievers Through Emotional Intelligence: More Intelligent Than Emotional (Geetu Bharwaney).

Chapter Three: Resonant Leadership for Results: An Emotional and Social Intelligence Program for Change in South Africa and Cambodia (Annie McKee, Frances Johnson, Eddy Mwelwa, and Suzanne Rotondo).

Chapter Four: When Enhanced EI Is Associated with Leadership Derailment (Howard Book).

Chapter Five: Advanced EQ-i® Interpretation Techniques: The Concepts of Drag, Balance, and Leverage (Rich Handley).

Chapter Six: Emotional Intelligence, Stress, and Catastrophic Leadership Failure™ (Henry L. Thompson).

PART TWO: TEAMS, ORGANIZATIONS, AND CULTURES: WORKING WITH SYSTEMS.

Chapter Seven: Building Your Team’s Conflict-Resolution Skills with Emotional and Social Intelligence (Marcia Hughes).

Chapter Eight: From Individual to Organizational Emotional Intelligence (Steven J. Stein).

Chapter Nine: Zeroing in on Star Performance (Diana Durek and Wendy Gordon).

Chapter Ten: Emotional Intelligence: A View from South Africa (Jopie de Beer, Nicola Taylor, Renate Scherrer, and Christina van der Merwe).

PART THREE: MULTIPLE PERSPECTIVES: COMBINING WISDOM.

Chapter Eleven: Personality Type and Emotional Intelligence: Pragmatic Tools for the Effective Practitioner (Roger R. Pearman).

Chapter Twelve: Using the EQ-i® and MSCEIT® in Tandem (Henry L. Thompson).

Chapter Thirteen: Integrating Appreciative Inquiry and Emotional Intelligence for Optimal Coaching Results (G. Lee Salmon and James Bradford Terrell).

Chapter Fourteen: A Critical Perspective on the "Social" Within Emotional Intelligence (Carina Fiedeldey-Van Dijk).

PART FOUR: EDUCATION: LEADERS AND STUDENTS.

Chapter Fifteen: A Sustainable, Skill-Based Approach to Building Emotionally Literate Schools (Marc A. Brackett, Janet Patti, Robin Stern, Susan E. Rivers, Nicole A. Elbertson, Christian Chisholm, and Peter Salovey).

Chapter Sixteen: Developing Emotional, Social, and Cognitive Intelligence Competencies in Managers and Leaders in Educational Settings (Richard E. Boyatzis).

Chapter Seventeen: Emotional Intelligence, Leadership, and the School Administrator (James D.A. Parker, Howard E. Stone, and Laura M. Wood).

Conclusion.

Index.

About the Editors.

Pfeiffer Publications Guide.