Acknowledgements.

Part One: Introduction.

1 HPT Models: An Overview of the Major Models in the Field (Frank S. Wilmoth, Christine Prigmore, Marty Bray).

2 Linking Practice and Theory (Seung Youn Chyung, Shelley A. Berg).

3 The Performance Pyramid (John Wedman).

Part One: Editors' Discussion.

Part Two: Vision, Mission, Objectives.

4 Future Search (Marvin Weisbord, Sandra Janoff).

5 SWOT Analysis (Doug Leigh).

6 Appreciative Inquiry (Marvin Faure, Jennifer Rosenzweig, Darlene Van Tiem).

Part Two: Editors' Discussion.

Part Three: Resources.

7 Organizational Restructuring (Sally Lollie, Hillary Leigh).

Part Three: Editors' Discussion.

Part Four: Expectations and Feedback.

8 Realistic Job Previews (Jim Breaugh).

9 360-Degree Feedback (Eugene Kutcher, John Donovan, Steven J. Lorenzet).

10 Performance Measurement and Management Systems (Ingrid Guerra-López).

11 Achieving Improved Performance Through Managerial Coaching (Andrea D. Ellinger, Alexander E. Ellinger, Robert G. Hamlin, Rona S. Beattie).

12 Performance Management Systems (David G. Glidden).

Part Four: Editors' Discussion.

Part Five: Tools, Environment, and Processes

13 Electronic Performance Support Systems (Frank Nguyen).

14 Performance Aids (Miki Lane).

15 Knowledge Management (Debra Haney, James T. Driggers).

16 The Change Readiness Rubric (Bea Griffith-Cooper, Karyl King).

17 Process Improvement (Marcey Uday-Riley, Ingrid Guerra-López).

Part Five: Editors' Discussion.

Part Six: Incentives, Rewards, and Recognition.

18 Incentive Systems (Steven J. Condly).

19 Rewards, Positive Reinforcement, and Incentive Systems (Jessica Jean Frumkin).

20 Employee and Executive Compensation (Tahir M. Nisar).

Part Six: Editors' Discussion.

Part Seven: Motivation and Self-Concept.

21 Motivational Communication (Lya Visser).

22 Career Mentoring (Christine D. Hegstad).

23 Job Crafting (Michelle French).

Part Seven: Editors' Discussion.

Part Eight: Knowledge and Skills.

24 e-Learning (Ryan Watkins).

25 Cross-Disciplinary Team Learning (Scott P. Schaffer).

26 Mentoring (Stella Louise Cowan).

27 Executive Leadership Coaching (Daniel White).

Part Eight: Editors' Discussion.

Part Nine: Performance Capacity.

28 Outsourcing (Judith A. Hale).

29 Succession Planning and Management (Hillary Leigh).

Part Nine: Editors' Discussion.

Part Ten: Organizational Culture.

30 Organizational Culture (Anthony Marker).

31 Diversity and Cultural Competence (Tyrone A. Holmes).

Part Ten: Editors' Discussion.

Part Eleven: Continuous Monitoring.

32 Needs Assessment (James W. Altschuld, Traci L. Lepicki).

33 Data Collection (Anne F. Marrelli).

Part Eleven: Editors' Discussion.

Part Twelve: Significant Accomplishments.

34 Return on Investment (Patti P. Phillips, Jack J. Phillips).

Part Twelve: Editors' Discussion.

Editors' Epilogue.

About the Contributors.

About the Editors.

Name Index.

Subject Index.