Introduction.

Chapter 1: In the Beginning.

Chapter 2: Aligning Training with Vision, Mission, and Goals.

Chapter 3: Needs Assessment.

Chapter 4: Training Design.

Chapter 5: Training Delivery.

Chapter 6: Outsourcing: Finding the Right Training Provider.

Chapter 7: Evaluation Part 1: How Did the Training Go?

Chapter 8: Evaluation Part 2: Is Training Adding Value?

Chapter 9: Ensuring and Promoting Training Success.

References.

Index.

About the Author.

About Pfeiffer.