Introduction).

Chapter 1: The Challenges of Virtual Teaming (Jill Nemiro, Lori Bradley, Michael Beyerlein, and Susan Beyerlein).

SECTION I: PRINCIPLES OF HIGH PERFORMANCE VIRTUAL TEAMS.

PART A: WORK COLLABORATIVELY.

Chapter 2: A Framework for Working Across Boundaries (Michael Beyerlein, Jill Nemiro, and Susan Beyerlein).

Chapter 3: Design Principles for Successful Virtual Teams (Gail Harwood).

PART B: BUILD A COLLABORATIVE CULTURE.

Chapter 4: The Three-Fold Path of Expanding Emotional Bandwidth in Virtual Teams (Trina Hoefling).

Chapter 5: Getting Virtual Teams Right the First Time: Keys to successful collaboration in the virtual world (Linda Peters and Charles C. Manz).

Chapter 6: Sensemaking to Create High Performing Virtual Teams (Gina Hinrichs, Jane Galloway Seiling and Jacqueline Stavros).

Chapter 7: Trust Building Online: Virtual Collaboration and the Development of Trust (Chris Francovich, Michelle Reina, Dennis Reina and Christopher Dilts).

PART C: LEAD COLLABORATIVELY.

Chapter 8: Transformational Leadership Attributes for Virtual Team Leaders (David Braga).

Chapter 9: Going Beyond Leadership Style: When and How Do We Lead Change (Dina Mansour).

Chapter 10: Leading Virtual Teams: Potential Problems and Simple Solutions (Thomas A. O'Neill, Rhys J. Lewis and Laura A. Hambley).

SECTION II: DESIGNING HIGH PERFORMANCE VIRTUAL TEAMS.

PART A: SETTING UP YOUR COLLABORATIVE TEAM.

Chapter 11: Team Composition and Member Selection: Optimizing Teams for Virtual Collaboration (Kara Orvis and Steve Zaccaro).

Chapter 12: Generational Differences in Virtual Teams (Emanuel Brady and Lori Bradley).

Chapter 13: Assessing Training Needs for Virtual Team Collaboration (Marilyn Wesner).

Chapter 14: Design Concepts for Virtual Work Systems (Jodi H. Obradovich and Philip J. Smith).

PART B: WORKING ON YOUR COLLABORATIVE TEAM.

Chapter 15: The Technology That Supports Virtual Team Collaboration (Lori Bradley).

Chapter 16: Training for Virtual Collaboration: Beyond Technology Competencies (Arie Baan and Martha Maznevski).

Chapter 17: Combating Confusion: Virtual Teams that Cross Borders (Sue Freedman).

Chapter 18: Problem Solving in Virtual Teams (David Braga, Steve Jones and Dennis Bowyer).

Chapter 19: Correcting Chronic Decision-Making Problems Through Effective Collaboration (Mehran Ferdowsian).

PART C: TOOLS AND ASSESSMENTS FOR COLLABORATION).

Chapter 20: Tools for Effective Virtual Team Start-ups (Kimball Fisher).

Chapter 21: Tools for Effective Virtual Team Meetings (Dipti Gupta, Lori Bradley, and Terence Yeoh).

Chapter 22: ("Etiquette:" What Is the Etiquette of Virtual Teams? (Mal Conway, Jack Jennings, Curt Raschke, Mary Witort, and Michael Beyerlein).

Chapter 23: Creativity Techniques for Virtual Teams (Jill Nemiro).

Chapter 24: Using Assessments to Predict Successful Virtual Team Collaboration Performance (Scott Filgo, Scott Hines and Scott Hamilton).

Chapter 25: Building the Business Case to Your Executives for Virtual Teams (Michael Beyerlein and Susan Beyerlein).

SECTION III: CASE STUDIES.

Chapter 26: Virtual Teams in Medical Care Delivery: The Imperative of Teams in 21st Century Health Care (Steven K. Rothschild and Stan Lapidos).

Chapter 27: Distributed Work: Using Data to Drive Business-Focused Decision Making (Anita Kamouri and Eric Richert).

Chapter 28: Virtual Collaboration in a Matrix Organization (Amy Kates and Paul Erickson).

Chapter 29: Knowledge Transfer and Learning on Virtual Design Teams (Jude).

CONCLUSION.

Chapter 30: Collaboration in the Real World: Virtual Team Key Take-Away Principles That Work (Michael Beyerlein, Lori Bradley, Jill Nemiro, and Sue Beyerlein).

Chapter 31: Afterword-The Virtual, Networked Organization: How One Company Became Transparent (Jeffrey Stamps and Jessica Lipnack).

About The Book Editors.

About The Contributors.

Name Index.

Subject Index.