Introduction.

Part I: There's a New Kind of Intelligence in Town.

Chapter 1: Feeling Smart.

Chapter 2: Assessing Your Emotional Intelligence.

Chapter 3: Finding Happiness.

Part II: The Essentials of Emotional Intelligence.

Chapter 4: Investigating the Science Behind Emotional Intelligence.

Chapter 5: Becoming More Aware of Your Emotions.

Chapter 6: Managing Your Emotions.

Chapter 7: Understanding Empathy.

Chapter 8: Managing Other People's Emotions.

Part III: Taking Emotional Intelligence to Work.

Chapter 9: Dealing with Diffi cult Workplace Situations.

Chapter 10: Succeeding Through Emotional Intelligence.

Chapter 11: Becoming an Emotionally Intelligent Leader.

Chapter 12: Creating an Emotionally Intelligent Workplace.

Chapter 13: Getting Through College with Emotional Intelligence.

Part IV: Using Emotional Intelligence at Home.

Chapter 14: Creating Emotionally Intelligent Relationships.

Chapter 15: Parenting with Emotional Intelligence.

Chapter 16: Raising an Emotionally Intelligent Child.

Part V: The Part of Tens.

Chapter 17: Ten Ways to Improve Your Emotional Intelligence.

Chapter 18: Ten Ways to Help Diffi cult People with Their Emotional Intelligence.

Chapter 19: Ten Ways to Make the World a More Emotionally Intelligent Place.

Appendix: Resources for Emotional and Social Intelligence.

Index.